金宝贝邮件 求解答

前几天下单 现在状态是In Progress  收到封邮件 Hello,Thank you for ordering with us at The Gymboree Online Store, unfortunately, your order has been placed on hold.  If you would please have the primary card holder for this account contact American Express at the phone number listed on the back of your card and confirm this order with them. They will contact us as soon as they speak with you.  I do apologize for any inconvenience that this may cause. If you have any further questions or concerns, please feel free to contact me at the address or phone number listed below. In the event that we do not hear from you by 2:00 PM (PT) on 03/27/2013, we will need to cancel this order.Thank you, LisaGymboree Security Department 1.877.449.6932 大概就是让给银行打电话吧 刚才打了 银行说一切正常 他们也不能操作什么呀 说是可能是商家扣款时操作失误没扣成功， 现在我该咋弄呀，求解答 给金宝贝发邮件吗