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新百伦工厂店订单出问题怎么办

昨天中午下的单,买了两双鞋。今天早上客服给我发邮件说订单有问题,我看意思大概就是因为账单地址无法验证,需要我回复邮件。请教一下我该如何回复?是不是回复了订单就不会被取消了?急急急…求大神速回复!下面是客服给我发的邮件 Thank you for your order from Joe's New Balance Outlet! We regret to inform you that we are unable to process your order successfully. We have not been able to verify the billing address used on your order.To ensure accurate processing of your order, please contact our Customer Care department by calling (866) 590-4965 (Mon-Fri 10-6 PM EST) or reply to this e-mail to resolve this issue. Please note: We have authorized the purchase amount with your financial institution, and this pending charge may still appear on your account. To avoid additional delays, please respond to this e-mail within 3 business days. If you do not respond to this e-mail within 3 business days, the order will be canceled and the pending charges will be removed from your account within 5 business days. We look forward to hearing from you!Sincerely, Customer Care Joe's New Balance Outlet
2014-10-28 20:32:50
网友答案
  • 虚拟卡没试过啊,实在是帮不了你,反正实卡发过去,就给过了,很痛快的


  • 啊好吧 我把国内地址给发过去了顺便说了几句好话 不知道能不能给过 学生党伤不起


  • 请问这个账单地址到底是什么啊?是发卡行地址还是什么?我们的账单是通过Email接收的啊,昨天发过去还是不对呢。


  • 同样收到此单,等晚上他们上班的时候回复他们国内地址吧。据大神说OK的。


  • 那如果我用的是虚拟信用卡咋办…


  • 我也收到了啊,给他们回了封信,写了自己的正确的账单地址,过了~


  • 同样的问题,虚拟信用卡咋办……


  • 你在银行留下的联系方式


  • 就写你国内的住址就可以,然后顺便说明一下你平常都是用电邮收账单,你的地址他们寄不到让他们发货就行了。


  • 已经顺利通过。谢谢帮助~顺便问一下你有没有退款的经历?都多久到账阿这钱?退款都快1个月了还没退到我的卡上…


  • 你可以给他们写信


  • 写过一次,他这么回我的:I do not have access to your credit card information and I am unable accept this information via email.我咋办呢?